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Shipping & Delivery, Returns

Last update 15 May 2019

Shipping & Delivery

(a) Upon acceptance of an order by a Seller that Seller will seek confirmation of the period of shipment or delivery. If any variation has occurred in the quoted period, that Seller will notify the Buyer. Unless the Buyer objects in writing within 7 days of that notification to the Buyer, the period of shipment or delivery notified to the Buyer will be the contractual period for shipment or delivery.

(b) The Seller may impose a delivery charge on all deliveries (subject to such charge being notified to the Buyer in advance) with the exception of back order deliveries which are part of an original order that has been partly fulfilled.

Returns

Return of goods (other than in situations where the Seller is required to accept a return of goods under the Australian Consumer Law) must be approved by the Seller named in the relevant Sales Invoice or Instrument of Agreement. These authorised returns must be freight prepaid and will only be accepted if (unless otherwise agreed with the Seller) they are:

  • in a saleable condition in their original packaging;
  • accompanied by documentation evidencing:

(i) the Buyer’s name, address and account number,

(ii) a return authorisation number and the relevant Sales Invoice number or Instrument of Agreement number under which the goods were originally supplied; and

(iii) reasonable detail regarding the reason for the return of the goods; and

  • returned within 14 days of supply.

Other than in situations where the Seller is required to accept a return of goods under the Australian Consumer Law:

(d) the Seller reserves the right to charge a handling fee of $10 or 10% of the price of the goods returned (whichever is greater) under this provision; and

(e) the Seller will not accept the return of goods specifically purchased, manufactured, machined or cut to size or to the Buyer’s specification.